1. Policy

Should the product come defective upon delivery: 1) Unable to charge/power up; 2) Missing parts (excluding picking tool and SIM card picker, instruction manual, etc); customers are to inform us within 48 hours of reception to prevent discrepancy. You can contact our customer support from the Contact Us page for an exchange. Item exchange & return are, of course, subject to in-store product availability. 

There are a few important things to highlight:

• Please check that buyer’s purchase does not fall under the cases stated in our Warranty Exclusions and Limitations
• Buyer shall get seller’s consent prior to the exchange or return of products 
• All items must be returned in original and unused  condition, and in the original Bunnyshop packaging with its original accessories

2. Undeliverable Product

A product is sometimes deemed undeliverable due to one of the following reasons:

A package might be returned as undeliverable for several reasons:

Incorrect or Outdated Address: Double-check the address carefully when placing your order.

Failed Delivery Attempt: If nobody is available to accept the delivery, the product will be returned to the seller. Most carriers make more than one attempt to deliver a package. If they find that they can’t successfully deliver your package, they’ll return it to us. 

The recipient refused delivery: If you don’t accept the delivery of the product at your doorstep, the product will be returned to the seller. A gift recipient who isn’t expecting a gift may refuse a package if they believe it’s being delivered to them by mistake. In this case, we’ll refund the gift purchaser and let them know by email. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way.

The package was damaged in transit: If a package is damaged while it’s on its way to you, the carrier may return it without attempting delivery.

If the delivery couldn’t be done due to the customer’s negligence, your order will be sent back to us and we will do a partial refund as we will deduct the incurred cost caused by the return.

3. Campaign & Promotion 

General Campaign Terms & Conditions

• Products purchased during a platform promotion campaign will be covered under a THIRTY (30) DAYS Warranty only.
• Free Shipping is available for selected countries/regions only.
• Bunnyshop reserves the right to amend the Terms & Conditions of a promotion at any time without prior notice.